HRSA Consumer- Provider Partnership

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Project Overview

The Consumer-Provider Partnership for Care Program will provide HIV healthcare agencies with a framework for developing partnerships between their staff and HIV+ women consumers in order to improve their reach, recruitment and retention of other HIV+ women who are not in care. Through specialized training and technical assistance, agencies will learn how to establish and utilize effective consumer-provider partnerships to address the daunting challenges of engaging and retaining hard-to-reach vulnerable women in care. 

These partnerships will also contribute to the provision of comprehensive, coordinated and culturally competent family-centered HIV care that includes the active involvement of consumers in their own care.

BACKGROUND

Agencies can have difficulty identifying and reaching the most vulnerable HIV+ women in need of care and/or retaining HIV+ women in services.  However, your consumers often know how to find other women who are not accessing services, and understand the issues that make it difficult for HIV+ women and their families to access services and manage their healthcare. 

Your consumers (HIV+ women who are successfully involved in their own healthcare) and clinical staff can work effectively in partnership to address these challenges. Consumers can function as role models to other HIV+ women, and as liaisons between clinical care staff and women in need of services. 

For the consumer-provider partnership to work effectively and improve access to and retention in services, both consumers and clinical staff need training and follow-up support on partnering together and utilizing evidence-based techniques and public health strategies such as:

  • social network strategy

  • motivational interviewing

  • harm reduction

  • adherence strategies

All of the interventions and strategies presented in this training program have documented evidence of efficacy and the training will allow for a broad dissemination of these techniques through Ryan White Part D agencies. Consumers and clinical staff will learn to pursue this unique partnership with the common goals of identifying hard-to-reach, vulnerable HIV+ women and their families, increasing access to care, and supporting women as they learn to become actively involved in their own healthcare.