Updates from the NYS COE

COE Provider Meeting May 10-11, 2017

This is a reminder to all programs that you are invited to the annual NYSDOH Bureau of Women, Infant, & Adolescent Health Provider Meeting on May 10th and 11th at the Desmond Hotel in Albany, New York. This year, the three NYSDOH-funded Centers of Excellence – ACT for Youth, Maternal and Infant Health (MIH), and Family Planning and Reproductive Health – will come together on May 10th for a one-day joint meeting to connect the work being done by the three groups along the reproductive life course. A draft program for the joint meeting can be found here. On Thursday, May 11th, Family Planning agencies will meet for their annual meeting with a focus on program sustainability. Meeting participation for two staff is required from each family planning agency, including the Program Manager/Director and the Agency Executive Director. A limited block of rooms is available at the Desmond Hotel. To receive a discounted rate, reserve your room no later than April 17 2017, and use the group code "12L9CA"

To register, please follow this link. For additional information, please contact Lucy Paez Stelzner at lstelzner@caiglobal.org or (212) 594-7741, ext. 280 or Dilrupa Haque at DHaque@caiglobal.org or (212) 594-7741, ext. 251.


2016-2017 NYS DOH Ensuring Access Learning Collaborative

Over the past 6 months, NYS COE, through a partnership between NYS DOH and the federal Office of Population Affairs, has been working with twelve agencies to explore ways to increase the number and proportion of clients served with incomes at or below 100% of the Federal Poverty Level (FPL). Through two face-to-face learning sessions and check-in webinars, participants from these agencies have worked together to review current outreach strategies and clinic systems to develop action plans to increase access for low-income clients in their communities.

During February’s learning session, participants were challenged to think critically about access to clinical services at their health centers by learning about best practices in appointment scheduling, no-show rates and walk-in rates. Additionally, they engaged in activities around ideal cycle times and made plans to assess their current cycle times with the goal of reducing wait times. Agency teams also reviewed the areas of ensuring patient satisfaction and conducting strategic outreach activities. Due to this learning session, several sites have made changes in staffing to reduce client wait times. Other agencies have focused on getting feedback from clients by creating patient experience surveys or holding focus groups. Additionally, many sites have implemented strategic outreach approaches to engage key community members.