IT Operations Administrator (NYC)

CAI (Cicatelli Associates Inc.) is seeking a highly skilled and motivated individual for the full-time position of IT Operations Administrator. The IT Operations Administrator works under the direction and supervision of CAI’s IT Director to support the business management, administrative coordination, and implementation of a variety of functions within CAI’s IT Department. This position is based in CAI’s NYC office.

Responsibilities and tasks of the IT Operations Administrator are as follows:

  • Facilitate, document, and implement policies and procedures for CAI’s IT Department
  • Monitor “Helpdesk” logs to help prioritize response strategy
  • Oversee and track IT inventory and expenditures, including:
    • Pre-purchase investigation
    • Vendor contract negotiations: compare pricing and vendor bids with department’s budget, determine which vendors offer the most advantageous terms, and negotiate rates with those vendors.
    • Purchase orders
    • Order tracking / data entry
    • Receiving and packing slips
    • Contract review and tracking
    • Maintain inventory
    • Organize and manage IT expenses using Intacct, including AmEx purchases, reconciling expenses on a monthly basis
  • Keep up-to-date and current via research and personal learning on topics relevant to the administration and coordination of the IT Department, and for the technology needed for projects.
  • With support from IT colleagues, troubleshoot, prioritize and address IT challenges among project teams.
  • Perform other duties as necessary/assigned


Professional experience with:

  • Samanage (SolarWinds) Service Desk, Microsoft Office (including Teams and Sharepoint), and Zoom (or similar software)
  • Workflow assessments and process documenting
  • Developing technical reference materials
  • Document control and paper/e-document management

To perform this job successfully, the employee in this position should demonstrate the following:

  • Ability to prioritize and handle multiple competing priorities at once
  • Strong written and verbal communication skills, with the ability to communicate with team members, management personnel, and end users throughout the organization
  • Excellent problem-solving skills, especially when it comes to understanding business service requirements at a high level

In keeping with CAI’s “safety first” approach during the COVID-19 epidemic, to ensure the health of our employees and the public whom we interact with, we are requiring all CAI employees to receive COVID-19 vaccinations within 6 weeks of their hire date. (If someone is unable to obtain a vaccine due to a medical/disability or religious reason, they may contact CAI’s HR department; contact information will be provided as part of the interview process.)


CAI offers a competitive salary with excellent benefits and working conditions. Apply for this job.