National Technical Assistance Team Lead (TAP-in)

CAI, a training, technical assistance, and research-to-practice nonprofit organization, is seeking a highly motivated professional for the full-time position of National Technical Assistance Team Lead to work with CAI’s Technical Assistance Provider – innovation network (TAP-in). The position may be based in CAI’s New York City, Atlanta, Denver, or Los Angeles Office.


The Technical Assistance Provider – innovation network (TAP-in) project provides cross-cutting and tailored technical assistance to 47 jurisdictions (i.e., state or local health departments) across the nation who are funded by the Ryan White HIV/AIDS Program (RWHAP) to design and implement locally tailored plans to improve access to treatment, foster retention in services, and achieve durable viral suppression for people living with HIV as part of the nation’s plan to Ending the HIV Epidemic. The National Technical Assistance Team Lead reports to the TAP-in Project Director and works closely with the TAP-in Learning Collaborative Specialist and Learning Collaborative Manager, National Webinar Specialist and TAP-in Partners, to provide leadership for the development, implementation, evaluation, and continuous improvement of a national technical assistance strategy and services that are available to all EHE jurisdictions. Activities include the provision of national and regional webinars, learning collaboratives, learning communities, peer-to-peer learning, and development of resources and tools to build capacity of jurisdiction staff to lead and manage EHE activities and foster awareness and implementation of evidence-based and innovative practices.

MAJOR TASKS AND RESPONSIBILITIES (include, but are not limited to):

  • Lead the development and updating, in partnership with TAP-in leadership team, of a strategy and plan to provide national technical assistance to EHE jurisdictions employing multiple TA strategies (e.g., Learning Collaborative, Learning Community, Peer-to-Peer, Webinars, other related tools)
  • Provide direction and management for National TA Team staff, and TAP-in partners, consultants, and expert peers in the design and delivery of a diverse set of national TA services
  • Provide leadership for the development of materials to support implementation of national technical assistance strategy (e.g., curriculum, PowerPoint slides, implementation guides, job aids) working in partnership with communications and materials development team members
  • Provide leadership, working in partnership with evaluation and other key project staff, to develop and implement strategy to evaluate and continuously improve national TA activities
  • Participate as part of national TA delivery team as identified provider (e.g., trainer, facilitator, TA expert)
  • Identifies, prepares, and supports selected national TAP-in team members (e.g., partner staff, TAP-in Coaches Regional leads) to deliver national TA
  • Ensures coordination of national TA activities with TAP-in Team Leads, Regional Leads and Coaches
  • Maintains positive working relationships with jurisdiction staff and leaders, TAP-in partner agencies, and other stakeholders
  • Participates in regularly scheduled TAP-in Team meetings and meetings with funder, as required
  • Reports national TA planning and implementation progress and key findings to TAP-in project team, partner agencies and other key stakeholders at regular intervals
  • Supports funder reporting activities and efforts to disseminate and share LC and webinar findings
  • Ensure all national TA activities and resources adhere to CAI’s and funder’s quality standards
  • Other duties as necessary/assigned


This is an advanced level position that requires expertise in HIV as well as experience providing technical assistance. Summary of requirements is provided below.

  • Master’s degree in public health, education, organizational development or related field, or equivalent years of professional experience
  • 10+ years of experience in providing leadership and direction for complex public health initiatives and in the design and delivery of technical assistance at the national or regional level
  • Demonstrated experience providing leadership and supervision of teams toward achievement of project goals and deliverables
  • Has applied knowledge of principles and practices associated with group facilitation, the design and delivery of training and technical assistance using blended learning strategies and on-site and virtual modalities, web-based learning strategies, and the principles of performance management to improve patient and community outcomes.
  • Knowledge of Health Department contexts, HRSA Ryan White HIV/AIDS Programs, HIV, the Nation’s Plan to End the HIV Epidemic
  • Demonstrated capacity to analyze administrative, personnel and organizational problems and identify appropriate solutions
  • Excellent analytic, strategic thinking and presentation skills including interpersonal, as well as oral and written communications skills.
  • Excellent planning skills, extremely organized, and ability to manage multiple tasks.
  • Ability to establish rapport and work productively and sensitively with diverse stakeholders, community members and partners
  • Ability to communicate effectively orally and in writing for professional and community audiences
  • Knowledge of various word processing/computer programs, including Word, PowerPoint, Excel
  • Team-player and self-starter
  • Experience and/or knowledgeable about coaching staff to achieve performance improvement
  • Excellent written and verbal communication and interpersonal skills


CAI offers a competitive salary with excellent benefits and working conditions. Apply for this job.