Technical Assistance Coach (Ending the HIV Epidemic)

CAI is a collaborative, hands-on, and thoughtful company that provides many great opportunities for impactful decision-making; though our atmosphere may not be for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results-driven workforce.

Our wide range of programs and services provide mobility, variety, and flexibility.

We promote our workforce with the support they need to thrive, professionally and personally. That’s why we have Flexi time, our working model that provides greater flexibility to staff while ensuring we preserve the important aspects of our unique in-person culture. Depending on the role and business needs, staff will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.

CAI, a training, technical assistance, and research-to-practice nonprofit organization, is seeking a highly motivated professional for the full-time position of Technical Assistance Coach to work with CAI’s Technical Assistance Provider – innovation network (TAP-in). The preference for this position is to be based in the Pacific or Mountain Time Zones. We are also open to candidates who would be based in any of CAI’s offices (NYC, Albany, Buffalo, Atlanta, Jackson, Denver, or Los Angeles) or remote candidates based elsewhere in the U.S.

The TAP-in provides cross-cutting and tailored technical assistance (TA) to 47 jurisdictions (i.e., health departments) across the nation who are funded by the Ryan White HIV/AIDS Program (RWHAP) to design and implement locally tailored plans to improve access to treatment, foster retention in services, and achieve durable viral suppression for people living with HIV as part of the nation’s plan to End the HIV Epidemic (EHE).  The Coach reports to the TAP-in Regional TA Lead and, using a practice facilitation coaching model and phased implementation approach, is responsible for working with a team of experts to provide and/or coordinate the provision of tailored TA for up to 8 RWHAP jurisdictions to foster strengthening and implementation of their local EHE plans.  Key activities are summarized below.

Major tasks and responsibilities (include, but are not limited to)

  • Facilitate mutually agreed upon jurisdiction-specific TA plan through meetings with the jurisdiction, asking clarifying questions, and working with senior team members and updating annually.
  • Identify and coordinate resources from TAP-in partners (and other federally funded sources) to support implementation of the TA plan, with the support of senior team members who connect with partners.
  • Provide pro-active and regularly scheduled coaching along with Regional Leads, grounded in process and outcome data, to foster implementation of the agreed upon TA plan.
  • In collaboration with TAP-in Director of Technical Assistance, Research and Evaluation Lead, Regional Lead, other senior team members, and TAP-in partners, support jurisdictions in using data to monitor their progress in implementation and the impact of activities undertaken as part of the jurisdictions’ EHE plans.
  • Document all TA encounters and related activities and participate, as needed, in reporting.
  • Facilitate formal mid-course (Year 3) assessment of assigned jurisdictions to assess progress in implementation of EHE plan and adapt the TAP plan and approach based on findings, in conjunction with TAP-in Director of Technical Assistance, Research and Evaluation Lead, Regional Leads, senior team members and a multidisciplinary team.
  • On a continuous basis, share with CAI TAP-in leadership and the Regional TA Leads key observations from communications and activities with the jurisdictions to inform the TAP-in continuous quality improvement (CQI) process.
  • The Coach will facilitate linkage for jurisdictions, in collaboration with the Regional Lead and senior team members, to:
    • Existing resources to support implementation of plans
    • Expert TAP-in TA pool to provide individualized and specialized TA
    • Opportunities to participate in TAP-in learning communities, webinars, peer-to-peer support, and to TAP-in resources
    • Opportunities to broadly disseminate their successes and lessons learned
  • Working with the TA providers/partners, other TAP-in staff, and jurisdictions, support a feedback process on the provision of TA
  • Participate in professional development and training opportunities to build individual capacity to implement the practice facilitation coaching model
  • Other duties as necessary/assigned

Minimum education, experience, and other required skills

Expertise in HIV or mental health fields and/or experience providing technical assistance in a public health arena, preferred. Summary of requirements is provided below.

  • Master’s degree in related field, or equivalent professional experience
  • Knowledgeable and skilled in delivering coaching to adults in a professional environment
  • Strong communication, facilitation, training and presentation skills
  • Adaptability and flexibility in approach to training and technical assistance techniques
  • Experience and/or knowledgeable about methods for coaching staff to achieve performance improvement
  • Excellent documentation skills and ability to synthesize complex information into clear, actionable steps/plans
  • Ability to work both independently and as part of an interdisciplinary team, in a fast-paced environment
  • Detail oriented, highly organized, and able to multi-task/manage multiple projects
  • Excellent written and verbal communication and interpersonal skills
  • Spanish language proficiency preferred

Other requirements

In keeping with CAI’s “safety first” approach during the COVID-19 epidemic, to ensure the health of our employees and the public whom we interact with, we are requiring all CAI employees to be fully vaccinated against COVID-19. New hires must show proof of at least one vaccine shot prior to their first day of work. (If someone is unable to obtain a vaccine due to a medical/disability or religious reason, they may contact CAI’s HR department; contact information will be provided as part of the interview process.)


The salary range for this position is $70,000 – $75,000. CAI offers a generous benefits package including:

  • Medical, dental and vision insurance
  • Employee Assistance Program (EAP)
  • Flexible spending Account (FSA)
  • Dependent Care Account (DCA)
  • Transit Reimbursement Account
  • Life Insurance – company sponsored up to $50,000
  • Long term disability (LTD)
  • Short term disability (STD)
  • 401K retirement plan after three (3) months of employment
  • 401K company match of up to 3% of salary after the completion of one (1) year of service
  • Semi-monthly payroll, the 15th and last day of each month
  • Flexible and Hybrid work schedules
  • Vacation and Leave benefits:
    • 11 Holidays per year
    • 2 Personal days year
    • 12 Sick days per year
    • 10-15 Vacation days per year increasing after 4 years of service
    • 1 Cancer Screening Day per year
    • Bereavement Leave
    • Jury Duty Leave

How to apply

Apply online now


CAI is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.