Technical Assistance Lead, TAP-in

CAI, a training, technical assistance, and research-to-practice nonprofit organization, is seeking a highly motivated professional for the full-time position of Technical Assistance Lead, TAP-in. This position may be based in any of CAI’s offices (New York City, Albany, Buffalo, Atlanta, Jackson, Denver, or Los Angeles), and we are open to remote candidates based elsewhere in the U.S.

The Technical Assistance Provider-innovation network (TAP-in) provides cross-cutting and tailored technical assistance to 47 jurisdictions (i.e., health departments) across the nation who are funded by the Ryan White HIV/AIDS Program (RWHAP) to design and implement locally tailored plans to improve access to treatment, foster retention in services, and achieve durable viral suppression for people living with HIV as part of the Ending the HIV Epidemic in the U.S. (EHE) initiative.

The TA Lead works closely with the TAP-in Project Director, Project Deputy Director/Director of Jurisdictional TA, Monitoring and Evaluation Team (MET), TAP-in Partners, and TA Coaches with up to 16 RWHAP jurisdictions assigned as part of the TA Lead’s portfolio to provide direction and oversight for all TAP-in activities and ensure quality and contribute to cross-cutting national TA activities. This position requires a strong and motivated individual who consistently brings new ideas, innovations, and concepts to the table to strengthen the provision of TA across EHE funded jurisdictions. This position is a leadership role on the TAP-in team and requires a strategic and thoughtful HIV/public health professional with strong project and people management skills, knowledge of strategies and tools to promote systems strengthening and systems

Major tasks and responsibilities (include, but are not limited to)

  • Provide direct management and supervision of 2-3 Coaches
  • Participate as part of the TAP-in leadership team to plan, implement, and continuously improve the jurisdictional TA approach
    • Identify and secure training and professional development opportunities for Coaches
  • Work with the TAP-in Project Deputy Director and Director, Jurisdictional TA to maintain and update the list of national and region-specific resources available to support implementation of jurisdiction plans
  • Foster and maintain relationships with identified resources within each jurisdiction in the TA Lead Portfolio
  • Foster and maintain relationships with assigned jurisdictions, TA partners that are part of TAP-in’s TA network, jurisdiction-specific Project Officers, and other key stakeholders
  • Stay current on the literature and evidence of systems strengthening and transformation
  • Support and participate in the development of resources, and planning and delivery of TA, cross-cutting training, and Learning Collaboratives
  • Provide direct TA services to jurisdictions, as needed
  • Support evaluation and data management and reporting activities for the project in their region and collaborate with the Measurement and Evaluation Team, as needed, including development of performance measurements for TA Plans, monitoring of data quality in TA data system (QuickBase), development of reports to the funder.
  • Collaborate with the EHE Systems Coordination Provider, as needed, to synergize SCP and TAP-in activities
  • Perform other duties as necessary/assigned

Minimum education, experience, and other required skills

This is an advanced level position that requires expertise in HIV as well as experience providing technical assistance. Summary of requirements is provided below.

  • Master’s degree in public health, education, community engagement, and social work or related field or equivalent professional experience required
  • HIV/AIDS program experience is required. Familiarity with domestic HIV/AIDS work and the Ryan White HIV/AIDS program is highly preferred
  • At least five years of program management experience required
  • At least 2-3 years of people management/direct report supervision experience required
  • Ability to establish rapport and work productively and sensitively with diverse stakeholders, community members and partners
  • Ability to identify and leverage existing resources to support achievement of project objectives
  • Has applied knowledge of principles and practices associated with group facilitation, the design and delivery of training and technical assistance
  • Has applied knowledge of implementation science
  • Has applied knowledge of principles and practices of providing social services to culturally diverse populations, addressing social determinants of health, and community mobilization
  • Demonstrated capacity to analyze administrative, personnel and organizational problems and identify appropriate solutions
  • Ability to communicate effectively orally for professional and community audiences
  • Excellent writing skills
  • Knowledge of various word processing/computer programs, including Word, PowerPoint, Excel
  • Team-player and self-starter
  • Experience and/or knowledgeable about coaching staff to achieve performance improvement
  • Detail oriented, highly organized, and able to multi-task/manage multiple projects
  • Excellent written and verbal communication and interpersonal skills

Other requirements

In keeping with CAI’s “safety first” approach during the COVID-19 epidemic, to ensure the health of our employees and the public whom we interact with, we are requiring all CAI employees to be fully vaccinated against COVID-19. New hires must show proof of at least one vaccine shot prior to their first day of work. (If someone is unable to obtain a vaccine due to a medical/disability or religious reason, they may contact CAI’s HR department; contact information will be provided as part of the interview process.)


The salary range for this position is $95,000 – $105,000. CAI offers a generous benefits package including:

  • Medical, dental and vision insurance
  • Employee Assistance Program (EAP)
  • Flexible spending Account (FSA)
  • Dependent Care Account (DCA)
  • Transit Reimbursement Account
  • Life Insurance – company sponsored up to $50,000
  • Long term disability (LTD)
  • Short term disability (STD)
  • 401K retirement plan after three (3) months of employment
  • 401K company match of up to 3% of salary after the completion of one (1) year of service
  • Semi-monthly payroll, the 15th and last day of each month
  • Flexible and Hybrid work schedules
  • Vacation and Leave benefits:
    • 11 Holidays per year
    • 2 Personal days year
    • 12 Sick days per year
    • 10-15 Vacation days per year increasing after 4 years of service
    • 1 Cancer Screening Day per year
    • Bereavement Leave
    • Jury Duty Leave

How to apply

Apply online now


CAI is an Equal Opportunity Employer