COVID-19 Resources

During this time of uncertainty and disruption caused by the COVID-19 pandemic, like you, we are finding new ways to be together, support our families, and serve our community and clients. For us this means doubling down on our commitment to making sure you have what you need to lead and innovate during difficult times and finding new ways of doing work to fulfill your organization’s mission.

To help you better navigate a rapidly changing environment we offer you this collection of videos developed by CAI and general online resources and helpline phone numbers to inform you, our partners, and affected communities so that you can stay connected, and hopefully, reduce the negative impact of fear and isolation.

We also want to hear more from you about what you have found helpful and how we can be of assistance by sharing at

Videos Created by CAI

Tips for patients to keep their telehealth visits private

In this video we share three key strategies that clients can use to keep conversations with healthcare providers confidential. Created by the Center of Excellence of Protected Health Information.

View or download the Tips for Patients to Keep Their Telehealth Visits Private companion PDF.

Self-Care in Stressful Times

In this video we share strategies that you can use to manage your stress-induced emotions, as well as be able to help your co-workers, your clients, and your families manage their emotions.

View or download the Self-care In Stressful Times companion PDF.

Taking a Look in Your Toolbox

In this video we took a look inside our trauma informed toolbox to remember the healthy ways we cope with stress and reconnect with self-care and each other. Created by our New Jersey HIV Trauma Informed Care Project team.

De-Escalation Strategies

In this video we reviewed effective de-escalation strategies to better manage heightened emotions in ourselves, our coworkers, and clients during this time. Created by our New Jersey HIV Trauma Informed Care Project team.

Using Helpful Self Talk

This video will identify techniques to consciously foster helpful self-talk to approach challenges with confidence, manage emotions and stay connected to others. Created by our New Jersey HIV Trauma Informed Care Project team.


Building Skills to Lead Grounding Exercises

This video will review practicing and applying grounding skills with clients with two goals in mind: 1) how to help clients gain a sense of control in the present, 2) learn grounding techniques clients can use themselves.


How to Talk to Clients About Substance Use

This video explores how to create an opportunity for clients to discuss their substance use concerns, help them explore how it impacts their lives, if they are concerned, and what might be helpful to them.

How to Talk to Clients About Social Isolation

This webinar will focus on how to talk to clients about social isolation and what they might do to address it.


HIV Community

Mental Health


Mental Health Emergency Crisis Intervention

Community Medical Resources

Community Daily Living Needs

Self-Care and Staff Support

Volunteering & Donating in NYC

Help Lines (for the state of New York)

  • Novel Coronavirus Hotline 24/7: 1-888-364-3065
  • Self-Injury or Suicide: 1-800-273-TALK (8255) or text Got5 to 741741
  • New Yorkers with stress, depression, or anxiety: Call 1-888-NYC-WELL or Text “WELL” to 65173
  • Labor Issues: contact 311, the Attorney General’s office at (212) 416-8700
  • New York State Office of Mental Health free mental health support: call 1-844-863-9314
  • COVID-19 Resources for People with Disabilities: dial 311 or connect via Twitter @NYCDisabilities
  • Resources for Deaf New Yorkers: (connect via video phone) 646-396-5830
NYC and Long Island
  • NYC Well: 1-888-NYC-WELL (1-888-692-9355)
  • The Long Island Crisis Center (HIV-specific): English is 1-800-541-AIDS (2437), Spanish is 1-800-233-SIDA (7432)
  • 24/7 Crisis & Suicide Hotline: (516) 679-1111
Western and Central New York
  • Erie County Department of Health COVID-19 information line: (716) 858-2929
Crisis Services of Western New York 24-hour hotlines with instant access to interpreters:
  • Buffalo & Erie County (716) 834-3131
  • Kids Helpline (716) 834-1144 or 1-877-KIDS-400
  • Chautauqua County Hotline 1-800-724-0461
  • Finger Lakes Region’s 2-1-1/LIFE LINE 24/7 hotline and live chat Saturdays and Sundays: dial 211 (mobile) or (585) 275-5151 (rotary) or toll free at 1-877-356-9211
  • Monroe County Coronavirus Hotline: (585) 753-5555
  • University of Rochester Medicine COVID-19 support line: 1-888-928-0011
  • 24/7 Crisis Text Line for NYS: Text GOT5 to 741741
  • District Primary Care and Mental Health Services: Call (518) 549–6500
  • COVID-19 specific services SAMHSA’s National Helpline: 1-800-662-HELP (4357)
  • National Alliance on Mental Illness Helpline: 1-800-950-6264